eGift Card FAQ

How do I purchase a gift card for someone?

Once you complete a gift card purchase, the gift card will be sent to your email first. If you want to buy a gift card for a third party, you must forward the gift card email to the gift card recipient.

How do I redeem a gift card?

You can redeem the monetary value of a gift card by entering its unique code at checkout. Gift cards hold a specific balance which can be spent over multiple transactions.

What if there's a difference amount between the order total and gift card balance?

If the balance available on the gift card is less than the order total, you will be prompted to choose an additional payment method to cover the difference, and then place your order.

If the balance available on the gift card is greater than or equal to the order total, you can simply click Complete order and use the remaining balance for a future purchase.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes.

How do my I check my card's balance?

If a gift card is attached to your customer account, then you can check the balance through the link provided in your purchase email. Otherwise, you'll need to contact us so we can manually check the balance for you.

Can gift cards be reloaded?

No, you can't reload a gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Discount codes cannot be applied to gift cards. 

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be returned, exchanged, or redeemed for cash?

Gift cards cannot be exchanged, are non-refundable, and are non-transferable. Gift cards cannot be redeemed for cash or any other products.