How can we help you?Answers to our most frequently asked questions are just one click away.
As soon as your order and payment go through, we'll send you an order confirmation email. We'll also email you once your order ships. You can check on the status of your order with our order tracker.
Changes and cancellations
Changes or cancellations to an order are possible only if the order has not been processed for shipping. For any modifications or cancellations, please promptly reach out to us at firstname.lastname@example.org.
You can pay by credit card, Apple Pay, PayPal, ShopPay, or AfterPay. The credit cards we currently accept are Mastercard, Visa, Diners Club, Discover, and American Express.
Our website automatically sets your country based on your location, so you should not worry about setting currency.
My order is wrong
In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;
• Your order number
• The name of the item you didn't receive
• A photo and the name of the item you have received (if the wrong item)
Returns and Exchanges
What is your return policy?
We accept free returns for items within 30 days of purchase in new condition, in their original intact packaging. Exchanges and store credit benefit from an extended 60 day return window. To read our full return policy, including international returns, visit our returns policy.
I can't find my order number
Can’t find your order number? Not to worry. If you don’t have a Veilgarments.com account, you can sign up using the email used to place the order. After that, you can go to your order history and see all your order details – including your order number. You can also find the order number in your original order confirmation email.
Where is my refund?
Your refund will be issued after our warehouse team receives your return and can check in and verify the items. This process can take up to 10 business days. A confirmation email is sent when the refund has been processed and it will take an additional 3-5 business days for the funds to be reflected in your account. We appreciate your patience while we work to process your return.
Track Your Order
Once your order has been shipped, you will receive an email notification containing the shipment tracking information. Once your order ships, you can track its journey with our Order Tracker.
We have the following shipping options available in the U.S.
Standard - Delivery in 2 to 5 Business Days via USPS
Priority - Delivery in 2 to 3 Business Days via USPS
International orders typically have delivery times of 7-15 business days.
Where does my order ship from?
All orders are processed and dispatched from our dedicated fulfillment center located in Wisconsin, U.S.
Which countries do you ship to?
We ship to approximately 55 countries worldwide and are continually looking to expand our reach. If your country is not available as an option during checkout, it means we currently do not offer shipping there.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $70 in the U.S.
What size should I order?
Our garments are designed to fit true to size, with a slightly looser fit around the hips. We recommend ordering your usual size for the best fit.
We take pride in delivering high-quality products and great customer experiences.Your satisfaction is guaranteed. If that isn’t the case, we offer free returns all day, everyday.
Explore over 1,300 reviews and photos from satisfied Veil customers worldwide to assist with your purchase decision. If you are already satisfied with our products and wish to share feedback, you can do so by visiting the review sections on our product pages.
Is the item you want sold out? Select your desired style, size, and color, then click “Notify Me When Restocked” to receive email alerts as soon as it's back in stock!
Where are you located?
Veil Garments, LLC. is registered and operated in Ohio, U.S.
3660 Center Rd Unit 179
Brunswick, Ohio 44212
When were you founded?
Veil Garments, LLC. was founded in 2015 and has shipped to 65+ countries around the world since.
Still can't find what you're looking for?
Get in touch.